Privacy Policy

1. Who is responsible for your information

Each club decides why and how its members' information is used, so the club is the responsible party (the "controller") for its members. We run the Service for the club and process your information on its behalf (as its "operator" or "processor"). For the Padel Lobster website itself, and for club owners and staff signing up a club, we are responsible. Questions about either can be sent to us at hello@meyk.io.

2. Your information is shared only with your club

Accounts belong to one club. Your information is shared only with the club you register at, and is never shown to other clubs or other clubs' members. If you join more than one club, each club has a separate account and sees only what you give it. Other members of your club see your name (shortened on public leaderboards, for example "Kyle M."), your team and your results. Your email address and mobile number are seen only by you and by your club's staff where they need them to run the club. We do not sell, rent or trade personal information, and we do not use it for advertising.

3. What we collect

Account details: your name, email address and, if you sign in with Google, your Google account email. A mobile number if you add one, and whether it has been verified. Club activity: teams, partner invites, challenges, scores, results and rankings. Playtomic details your club connects, such as your padel level and contact details matched by email. Technical information needed to keep the Service secure and working, such as sign-in sessions and error logs. We do not use advertising or tracking cookies; the Service only stores what it needs to keep you signed in.

4. How we use it

To run your club's leaderboards and challenges, to send you messages you need (sign-in links, partner invites, challenge alerts and verification codes) by email or, if you turn it on, by WhatsApp, to keep the Service secure and prevent abuse, and to meet legal obligations. Playtomic levels are used only to set a team's starting position and are never shown to other members. You can turn WhatsApp messages off at any time in your profile.

5. Service providers

We use trusted providers to run the Service, bound to protect your information and use it only on our instructions: Supabase (database and sign-in), Vercel (hosting), Resend (email), Meta (WhatsApp messages, only if you turn them on), Google (if you choose Google sign-in) and Playtomic (only if your club connects it). Some of these providers store or process information outside South Africa, including in the European Union and the United States. Where that happens we rely on their safeguards and agreements that give your information an adequate level of protection.

6. How long we keep it

We keep your account while you are a member of your club. Leaderboard history (results and rankings) is kept for the club's records. If your account is deleted, we delete or anonymise your personal information within 90 days, except where we must keep something for legal, security or dispute reasons. Unused verification codes expire after 10 minutes.

7. Your rights

Under the Protection of Personal Information Act (POPIA), and the GDPR where it applies, you can ask to see the information we hold about you, correct it, delete it, object to or restrict how it is used, and get a copy of it. You can withdraw consent (for example, to WhatsApp messages) at any time. Contact your club or us at hello@meyk.io, and we will respond within 30 days. You can also complain to South Africa's Information Regulator (inforegulator.org.za) or your local data protection authority.

8. Security

We use encryption in transit, access controls and separation between clubs to protect your information. Club integration secrets are stored encrypted, and verification codes are stored only in hashed form. No system is completely secure; if a breach affects your information we will tell you and the Information Regulator as the law requires.

9. Children

The Service is meant for people aged 18 and over. Younger players may use it only with the consent of a parent or guardian, given through their club. If you believe a child has given us information without that consent, contact us and we will remove it.

10. Changes

We may update this policy as the Service changes. We will post the new version here with a new date, and tell you about significant changes by email or in the app.

11. Contact

Privacy questions and requests: hello@meyk.io.